Hi, my name is
Kyle Lam!
BBA Management & I.T. @ University of Toronto
Prev. HR Transformation @ MTR
Co-President @ FinTech Society
Skills Summary
Product & UX: Agile, Automation, Data Analysis, Prototyping, Usability Testing, User Stories, UX Research
Technical: Python, Java, C, HTML, CSS, JavaScript, VBA, SQL
Tools: Flask, Git/GitHub, Socket.IO, SQLAlchemy, Firebase, Power Automate, Jupyter, Power Query, Power BI, Jira
Languages: English, Cantonese, Mandarin
Education
University of Toronto
Honours BBA, Specialist in Management and Information Technology
Coursework: Software Engineering, Software Design, Systems Programming, Designing Systems, Databases & Web Applications
Experience
Automation Intern, HR Transformation
MTR Corporation Limited – Kowloon Bay, Kowloon, Hong Kong (Jun - Aug 2024)
● Automated internal HR workflows using Python, Power Automate and VBA, cutting manual processing time by >50% and accelerating document processing across departments.
● Built letter generation tools and Power BI dashboards aggregating multiple sources to improve visibility into HR metrics and document organization.
● Conducted initial usability assessments and proposed UX recommendations for internal HR tools, contributing to feature planning for future sprints and development.
Program Coordinator
Markham Wesley Centre – Markham, Ontario, Canada (May - Jul 2025)
● Launched the Child, Youth, & Family program: managed venue setup, registration, seating, and day-of operations to ensure smooth event flow and stakeholder engagement.
● Co-led planning for Family Expo 2025 with sponsor research, budgeting supplies, drafting promotional materials, and coordinating timelines and deliverables across teams.